This article covers common billing questions, premium activation issues, and subscription management.
š³ Will my paid subscription auto renew?
Your subscription renewal depends on how you paid:
Card payments + PayPal:
These subscriptions will always auto-renew unless you manually cancel them in your account settings.Cryptocurrency payments:
These do NOT auto-renew. If you paid with crypto, you will need to manually renew your premium once it expires.
āļø How do I manage or cancel my subscription?
You can manage your subscription directly from your account dashboard:
Path: VaultCord Dashboard -> Upgrade Page
Inside this section, you will see a āManage Subscriptionā button that controls your plan settings.
From here, click the button and you'll be given the option to cancel your subscription.
We're here to help, so if you experienced a issue with VaultCord and that is the reason you are cancelling then please contact our support and we'll help you!
šØ I just purchased premium and didnāt get it
If you purchased premium but donāt see it activated, follow these steps:
Wait a few minutes until the premium perks are activated. Funds added using cryptocurrency should appear in the account within 1 hour, wait an hour to contact us if you paid with crypto.
Refresh the page to see if the premium perks have been activated.
Contact our support by clicking the chat icon on the bottom right and clicking the āTalk to a human agentā button, then send us your Order ID and Order Number immediately to save time.
š§ My account wasnāt upgraded after purchase
If your account was not upgraded after purchase, one of the following likely occurred:
You ordered the subscription on the wrong account, so the other account was upgraded instead of yours.
The wrong payment amount was sent. This is only relevant to cryptocurrency orders.
If this happens, please reach out to our support team so we can manually fix your account.
Make sure to include:
Your Order ID
The email used for purchase
This allows us to resolve the issue much faster.
š© Need further help?
If none of the steps above solve your issue, contact VaultCord support directly by clicking the chat icon on the bottom right and then clicking the āTalk to a human agentā button for fastest assistance.