Marketplace payment underpaid (not enough)
If your VaultCord Marketplace order shows “Underpayment (not enough)”, that means we received less crypto than required for that order. Members will not unlock automatically until support reviews it.
This usually happens on crypto / Litecoin checkouts (for example the Pay with Crypto page).
What you’ll see
A red badge: Underpayment (not enough)
A note that sending more money will NOT fix this automatically
Often an email titled like Payment underpaid / UNDERPAID, with:
Expected amount
Received amount
Until the order is marked paid, you may also see that the order still isn’t paid yet.
Why this happens
Common reasons:
You sent less Litecoin than the exact amount shown at checkout
Network / exchange fees reduced what actually arrived
Crypto price moved while you were sending, so the USD value came in short
You sent on the wrong network (VaultCord crypto checkout is Litecoin / LTC only)
You sent to an old/wrong address from a different order
VaultCord treats the payment as underpaid when what’s received is clearly short of the order total (more than a tiny rounding difference—about 50 cents short in USD terms). Then the order is flagged and you get the underpaid email.
Important: do not just “send more”
The checkout page says this clearly:
Sending more will NOT fix underpayment automatically.
Extra crypto sent later is not auto-matched to that underpaid order. Contact support with your order details instead.
Don’t confuse this with “Confirming…”
Status | Meaning |
Awaiting payment | Nothing received yet — send the exact LTC amount shown |
Confirming | Payment seen; blockchain confirmations usually take around 10 minutes — wait |
Underpayment (not enough) | Too little arrived — contact support (don’t only resend) |
Paid | Order accepted — continue to pull / delivery steps |
If it still says confirming, wait a few more minutes before assuming it’s underpaid.
What to do
Copy your Order ID from the payment/order page
Open support:
Use Submit Report / contact support on the order page, or
Click the chat icon (bottom right) on https://help.vaultcord.com/
Send:
Order ID
Email used at checkout
Screenshot of the underpaid page or underpaid email (Expected vs Received)
Transaction ID / tx link from your wallet if you have it
Support can review Expected vs Received and tell you how to complete or resolve the order.
Also read: Marketplace FAQ
How to avoid underpayment next time
Send the exact Litecoin amount shown (use Copy on the amount)
Use the QR code or the address + amount together
Send on LTC / Litecoin only — not other coins or networks
Don’t round down; wallet fees should not leave you short
Don’t reuse an address from an older order
Still need help?
Chat on https://help.vaultcord.com/ (bottom-right icon) with your Order ID and the underpaid email if you have it.